Working at Millfields Residential Care Home
Mill Lane, Pontefract, WF8 2LS
Operated by Mr & Mrs J Fieldhouse
38 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Supportive management and effective training with supervisions, but staffing gets busy at times with call bells ringing too long."
Safety & Risk
6/10
✓
Medicines generally managed safely but storage issues like unlocked cupboard and insulin pen fixed during inspection; robust accidents/incidents analysis.
Staff Culture
6/10
✓
Staff told us they were well supported by managers with regular supervision; inclusive culture but one resident noted staff too busy to chat sometimes.
Staffing Levels
5/10
!
Most people thought enough staff most times but one noted buzzers ringing long on some days; shift changes made to address.
Training & Dev
7/10
✓
Staff well supported through effective training per Care Certificate induction, range including dementia and MCA/DoLS, regular supervisions and appraisals.
Management
7/10
✓
New registered manager in post eight months, supportive of inspection, open and honest, approachable with open door policy.
Programmes
6/10
✓
Dedicated activities coordinator provides quizzes, one-to-one sessions like tablet clips, wishing well; people enjoy range of meaningful activities.
Points to consider
Staffing is adequate but gets busy at times with call bells sometimes ringing a long time before answered.
I've heard buzzers ringing for a long time before being answered, however other times its ok.
Medication storage had issues like an unlocked cupboard that needed fixing on the inspection day.
We also saw some medicines stored in a cupboard which was not locked. Both issues were addressed during our visit.
Only standard training programme with supervisions, no funded qualifications or specialist career development mentioned.
Staff told us they received good and appropriate training... training matrix which showed staff had received a range of training which included areas such as safeguarding, moving and handling, MCA and DoLS, dementia.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews