Working at Millfield House
16 Millfield, Folkestone, CT20 1EU
Operated by MNP Complete Care Limited
8 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Low staff turnover and a supportive culture where staff feel valued, but incomplete risk plans and slow management fixes hold it back."
Safety & Risk
4/10
!
Some care plans and risk assessments still lacked detail, for example one person's care plan detailed they were at risk of choking... but did not detail what to do if the person choked; provider remained in breach of regulation 12.
Staff Culture
6/10
✓
Staff felt respected, supported and valued by senior staff... One staff member told us, 'I love it. It's one of the best jobs I've ever had. The staff team are really good.'
Staffing Levels
7/10
✓
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. The service had enough staff... one staff told us, 'Yeah I really do. They are really good with covering with agency when needed.'
Training & Dev
6/10
✓
Staff had received training in safeguarding people and understood their roles and responsibilities. Staff we spoke with had a good understanding of people's needs.
Management
5/10
!
The registered persons had failed to effectively assess, monitor and improve the quality of the services provided. This is a breach of regulation 17; however, the registered manager was proactive when issues raised during inspection.
Programmes
5/10
!
People told us they enjoyed taking part in a wide range of activities including going to local clubs and taking part in music sessions. One person was developing life skills, and was able to make hot drinks... and had made their own pizza.
Points to consider
Risk plans miss steps for handling choking, seizures, transfers or diabetes issues, so new or agency staff might struggle more.
some care plans and risk assessments still lacked detail... what to do if the person choked... lacked detail and guidance for staff to follow... Guidance was not in place to inform staff how best to do this.
Managers took too long to fix known problems from past checks, still breaking rules on running the home properly.
We identified these concerns at our previous inspection; however action had not been effective... The registered persons had failed to effectively assess, monitor and improve the quality of the services provided. This is a breach of regulation 17.
No activities coordinator or special programmes, so days involve basic outings and skills practice rather than creative variety.
People were supported to participate in their chosen social and leisure interests... going to local clubs and taking part in music sessions... developing life skills.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews