Working at Millers Grange
Curbridge Road, Witney, OX28 5HR
Operated by Care UK Care Services Limited
52 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Staff enjoy a supportive open culture and varied activities, but staffing shortages and safety risks like unattended kettles hold it back."
Safety & Risk
5/10
!
Risk assessments were in place, however, we found these were not being followed, as kettles were left unattended. One person’s protocol did not contain sufficient guidance on when the medicine should be administered.
Staff Culture
7/10
✓
Staff told us they enjoyed working at Millers Grange, staff said, 'I feel very fortunate to work at Millers Grange.' We have an open environment where we can discuss any concerns we have.
Staffing Levels
5/10
!
We received mixed feedback from people and staff on staffing levels. One person told us, 'There are not enough staff. Only one on this morning... The buzzer can go on for quite a long time.'
Training & Dev
5/10
!
The registered manager had a training matrix in place which evidenced most staff had completed all their statutory and mandatory training to ensure they were able to meet people's individual needs.
Management
6/10
✓
The registered manager was passionate about fostering an open and honest culture at Millers Grange. Staff consistently told us how they felt supported in their roles.
Programmes
6/10
✓
A team of activities staff took the lead on organising activities for people to enjoy. Activities provided were varied and included arts and crafts, games, visits from the local nursery children and exotic animal visits.
Points to consider
Staffing levels get mixed reviews and sometimes feel too low, with call bells going unanswered for a while.
One person told us, 'There are not enough staff. Only one on this morning and days often start like that... The buzzer can go on for quite a long time.'
Only basic mandatory training completed by most staff, no specialist courses or funded qualifications mentioned.
The registered manager had a training matrix in place which evidenced most staff had completed all their statutory and mandatory training
Some safety risks like unattended kettles and gaps in medication instructions weren't picked up or fixed.
we found these were not being followed, as kettles were left unattended. This meant people were at risk of burns and scalds... one person’s protocol did not contain sufficient guidance
AI Generated
CQC Inspection Overview
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews