Working at Millers Grange

Staff numbers are okay overall but get mixed reviews, sometimes causing longer waits when buzzers go off.

We received mixed feedback from people and staff on staffing levels. One person told us, “There are not enough staff. Only one on this morning and days often start like that. It’s very busy on this corridor with those who need a lot of attention. The buzzer can go on for quite a long time.”

Some safety risks like hot kettles left out aren't managed properly despite risk assessments.

Kettles were readily accessible for anyone to use. Risk assessments were in place, however, we found these were not being followed, as kettles were left unattended. This meant people were at risk of burns and scalds if they used the kettle unattended.

Only standard mandatory training for most staff, some still need reminders to catch up.

The registered manager had a training matrix in place which evidenced most staff had completed all their statutory and mandatory training [...] The provider monitored people’s training compliance, where staff had not completed training, reminders were sent with a deadline to complete the training.