Working at Millenium Care Limited - 1 Old Park
Old Park Road, London, N13 4RG
Operated by Millennium Care Limited
10 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"A stable staff team and supportive manager foster a positive atmosphere, but weak recruitment checks and poor mental capacity understanding hold it back."
Safety & Risk
4/10
!
Safe staff recruitment processes were in place but checks were not robustly completed... One person's references did not match... and in two others there was no evidence on file that the references were verified.
Staff Culture
6/10
✓
Staff told us they worked well as a team and felt well supported by the registered manager. Staff told they were happy working at the home and one said this helped to create a family atmosphere.
Staffing Levels
7/10
✓
There was a stable staff team, some of whom had worked at the home for years so people knew them well. Rotas also confirmed staffing levels were enough to meet people's needs.
Training & Dev
6/10
✓
Staff had completed appropriate training for their roles and required training was up to date. Staff told us they found the training very helpful and said the registered manager discussed their learning with them.
Management
7/10
✓
The registered manager had worked at the home for many years and was respected by staff who told us they felt well supported and could approach the registered manager for advice at any time.
Programmes
5/10
!
People told us they enjoyed baking, going out for walks, to parks, shopping and for takeaway coffee. They had been to a day service, for walks, shopping and out for coffee.
Points to consider
Recruitment checks on new staff are not thorough enough, with gaps like unverified references that could let in unsafe workers.
One person's references did not match the information in the interview record and application form and in two others there was no evidence on file that the references were verified as being from employers.
Staff do not fully understand mental capacity rules, so decisions like giving medication lack proper records.
Records showed a lack of full understanding of the Mental Capacity Act (MCA). Where a person was not able to consent... records did not show that a best interest decision process had been properly followed.
No dedicated activities coordinator or special programmes, so the job is basic outings and baking rather than varied creative work.
Activities provision was individualised to some extent to people's likes, hobbies and interests... People had been restricted from taking part in their usual leisure activities during the lockdown but had recently started going out again.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2021
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews