Working at Millcroft
Vines Cross Road, Horam, TN21 0HF
Operated by Millcroft & York Lodge Care Homes Limited
24 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Strong management, comprehensive training and positive team culture, although staffing relies on bank staff for sick cover and activities lack innovation."
Safety & Risk
8/10
✓
Risks to people were managed effectively. Staff understood their responsibility for safeguarding... People's medicines were administered safely... Incidents were recorded and monitored, and lessons were learned.
Staff Culture
8/10
✓
One staff member said, 'They are the loveliest people and a lovely team. We love the residents and love the job... We work as a team all the time.' There was an open culture at the service.
Staffing Levels
6/10
✓
People told us that there were enough staff... One staff member said, 'There are enough staff and agency staff are rarely used'. Another... 'If care staff go off sick... we have bank staff when we need them.'
Training & Dev
8/10
✓
There was a comprehensive training programme... courses in areas such as safeguarding, mental capacity act, pressure sore awareness... Staff were encouraged to study for vocational qualifications such as diplomas in health and social care. Staff received supervision every three months.
Management
8/10
✓
The registered manager was well regarded. They had a clear vision for the service which was understood by the staff... Staff spoke positively... 'The manager is the best. If there's something missing, she will sort it.'
Programmes
6/10
✓
Activities co-ordinator had asked everyone... programme of 'in house' activities, outings organised twice a week... volunteer organised arts and crafts sessions... offered him some space in their grounds to do some gardening.
Points to consider
Staffing is adequate and agency is rarely used, but they rely on bank staff when people call in sick.
One staff member said, 'There are enough staff and agency staff are rarely used'. Another staff member told us, 'If care staff go off sick, we always have enough staff to cover the shift. We have bank staff when we need them.'
There is a regular activities programme with an activities coordinator and outings, but no specialist or innovative approaches to make the role more varied.
People told us that they enjoyed the activities organised by staff... activities co-ordinator... outings organised twice a week. Trips to have tea out or to the seaside... volunteer organised arts and crafts sessions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews