Working at Millbrow Care Home
Mill Brow, Widnes, WA8 6QT
Operated by Halton Borough Council
44 bedsNursing homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel supported by visible leaders and good training in a positive culture, but staffing shortages and basic activities hold it back."
Safety & Risk
5/10
!
Medicines were now generally managed well, though some improvements were needed in applying creams and PRN plans. Gaps in recording topical medicines observed.
Staff Culture
7/10
✓
Staff felt supported and free from bullying or harassment. Nearly all of the staff told us they liked working for the provider. Comments included 'The manager is lovely'.
Staffing Levels
4/10
!
Safe and effective staffing Score:2. The provider did not always make sure there were enough qualified, skilled and experienced staff. Staff told us there was not always enough of them.
Training & Dev
6/10
✓
Staff had the right skills, qualifications, and experience, and received ongoing training and regular appraisals to ensure high-quality care.
Management
6/10
✓
Leadership was based on listening, learning, and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop their roles. Some feedback noted manager mostly office based.
Programmes
4/10
!
People told us they liked the activities. Comments included 'Yes I like playing balloon volleyball and flower arranging.'
Points to consider
Not enough staff sometimes, so call bells take a long time to answer and it feels like conveyor belt care.
we heard call bells ringing for a long period of time before they were answered... One staff member said 'Its okay, but it is sometimes like conveyor belt care.'
Only basic activities like balloon volleyball and flower arranging, so the role is mostly routine personal care.
People told us they liked the activities. Comments included 'Yes I like playing balloon volleyball and flower arranging.'
Gaps in records for skin creams and as-needed medicines mean they are not always applied consistently.
we observed some gaps in the recording of the application of topical medicines (creams)... some protocols for medicines to be given as and when applied, often referred to as PRN, lacked some details
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews