Last updated: 10 February 2026
"Good activities programme and safety practices, although agency staff cover some one-to-one shifts and training is only standard."
Risks faced by people in their daily lives were recognised and reviewed. Ongoing incidents and accidents were recorded by the service. These were analysed on a regular basis to prevent re-occurrence.
People were relaxed and comfortable with the staff team and had developed positive relationships. Staff interacted with people in a respectful and dignified manner.
Staffing levels reflected people's needs with many people being supported on a 1 to 1 basis. The use of agency staff to support people on a 1 to 1 basis continued with the agency staff being in receipt of training and supervision.
Staff received the training and supervision they required to successfully support people. This training and supervision had been extended to agency staff. There was a structured induction process in place.
The management team were fully conversant in the needs of people living with dementia and complex mental health issues. The quality of the service was checked on a regular basis in order to consolidate quality.
Care plans were based on the Namaste principle which focussed on the individual needs of people living with dementia. An activities programme was in place. The activities co-ordinator supported people with activities.
Agency staff cover some one-to-one shifts, even if they get training here.
The use of agency staff to support people on a 1 to 1 basis continued with the agency staff being in receipt of training and supervision.
Only standard training and induction, no specialist courses or funded qualifications.
Staff received the training and supervision they required to successfully support people. There was a structured induction process in place to prepare staff for their role.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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