Working at Millbrook Care Centre
Huddersfield Road, Stalybridge, SK15 3ET
Operated by HC-One Limited
46 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive visible management and positive team culture, but gaps in training checks for medicines and some new staff faces hold it back."
Safety & Risk
7/10
✓
Risks assessed with proactive tech like sensors; incidents analyzed for learning; meds safe but small competency gaps addressed immediately.
Staff Culture
7/10
✓
Staff felt well supported, worked well as team, 'like part of our family'; calm environment with quick responses to needs.
Staffing Levels
6/10
✓
Sufficient staff to meet needs; people said 'enough staff around', relatives noted 'a few new faces', staff said levels had improved.
Training & Dev
5/10
!
Staff received training needed, compliance overall good, but small number of competency assessments out of date (immediately addressed).
Management
7/10
✓
Registered manager had open-door policy, visible across home, worked alongside staff; staff felt well supported and confident to discuss concerns.
Programmes
6/10
✓
Wellbeing coordinators provided varied group/one-to-one activities, trips, virtual reality, community services like library and befriending.
Points to consider
Only standard training with some staff checks for giving medication out of date.
A small number of staff had competency assessments which were out of date, this was immediately addressed during the inspection.
Enough staff overall but some new faces suggest turnover or agency use.
Relatives commented, 'Generally they seem to do ok with staff. There have been a few new faces'
Activities programme is regular and varied but no specialist or innovative named approaches.
Wellbeing coordinators were in place who provided a range of group and one to one support, including trips out... virtual reality
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews