Working at Millbeck
High Street, Stockton On Tees, TS20 1DQ
Operated by Anchor Hanover Group
30 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued in a lovely atmosphere with strong safety and infection control, but staffing meets basic needs without details on retention or agency use."
Safety & Risk
8/10
✓
2021 IPC inspection: Assured effective in preventing infections, PPE use, testing, cleaning schedules, hygiene practices; per 2018 safeguarding training, safe medicines, risk analysis.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff described 'lovely atmosphere', felt valued as 'They really do listen to the staff and they take notice of our ideas'; proud of their work.
Staffing Levels
5/10
!
Per 2018 comprehensive inspection: 'There were enough staff on duty to meet people's needs promptly and keep them safe'; resident said 'whenever I need someone they come very quickly'.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: 'Essential training was up to date and specialist training was delivered'; staff received regular supervisions and appraisals; all staff IPC trained per 2021.
Management
7/10
✓
Per 2018 comprehensive inspection: Newly appointed manager praised by residents and staff; 'The manager is very amenable', staff said '[Manager] always has time to spend with you'.
Programmes
7/10
✓
Per 2018 comprehensive inspection: Varied programme with 'Oomph!' exercises by trained staff champions, iPad use, pub bar area, community links like school visits and library rhyme time.
Points to consider
Staff numbers meet basic needs and answer buzzers fast, but nothing said about agency workers or staff staying long-term.
There were enough staff on duty to meet people's needs promptly and keep them safe. One person told us, 'I have a buzzer and whenever I need someone they (staff) come very quickly.' Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews