Last updated: 9 February 2026
"Staff feel valued in a lovely atmosphere with strong safety and infection control, but staffing meets basic needs without details on retention or agency use."
2021 IPC inspection: Assured effective in preventing infections, PPE use, testing, cleaning schedules, hygiene practices; per 2018 safeguarding training, safe medicines, risk analysis.
Per 2018 comprehensive inspection: Staff described 'lovely atmosphere', felt valued as 'They really do listen to the staff and they take notice of our ideas'; proud of their work.
Per 2018 comprehensive inspection: 'There were enough staff on duty to meet people's needs promptly and keep them safe'; resident said 'whenever I need someone they come very quickly'.
Per 2018 comprehensive inspection: 'Essential training was up to date and specialist training was delivered'; staff received regular supervisions and appraisals; all staff IPC trained per 2021.
Per 2018 comprehensive inspection: Newly appointed manager praised by residents and staff; 'The manager is very amenable', staff said '[Manager] always has time to spend with you'.
Per 2018 comprehensive inspection: Varied programme with 'Oomph!' exercises by trained staff champions, iPad use, pub bar area, community links like school visits and library rhyme time.
Staff numbers meet basic needs and answer buzzers fast, but nothing said about agency workers or staff staying long-term.
There were enough staff on duty to meet people's needs promptly and keep them safe. One person told us, 'I have a buzzer and whenever I need someone they (staff) come very quickly.' Per 2018 comprehensive inspection.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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