Working at Millard House

People continued to be safe and protected from avoidable harm. The management team were keen to learn from incidents. There were systems in place to monitor and learn from accidents and incidents.

Staff told us they felt fully supported by the management team who were approachable. One staff member told us, 'We work as a team the management team are all really approachable and supportive.'

Staffing levels were appropriate to meet the needs of people using the service. All staff spoken with said they felt there were sufficient staff on duty. Many staff had worked in the service for many years.

As well as mandatory training, staff also received specialist training for example, Parkinson's and diabetes. Staff told us they had regular supervision meetings with the manager to support their development.