Working at Mill View
Sunnyside Close, East Grinstead, RH19 4AT
Operated by Care UK Community Partnerships Ltd
70 bedsNursing homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.2/10
Key Finding
"Safe care, relevant training and engaging activities, but the distant manager and busy staffing leave little time for residents."
Safety & Risk
7/10
✓
People were protected from avoidable harm and abuse. Risk assessments were comprehensive and personalised. Medicines were ordered, disposed of and stored safely.
Staff Culture
5/10
!
Staff views were mixed but most staff we spoke with described feeling that the registered manager was distant and not consistently available to support them.
Staffing Levels
5/10
!
There were enough staff to provide care safely, but the deployment of staff did not always support person centred care. Staff described having little time to spend with people.
Training & Dev
6/10
✓
Staff had received training relevant to their roles, including in how to safeguard people from abuse. Staff had completed training in dysphagia and the International Dysphagia Diet Standardisation Initiative (IDDSI) framework.
Management
3/10
✕
Staff did not always feel well supported because the registered manager was not always visible and accessible to staff.
Programmes
6/10
✓
Per 2020 comprehensive inspection: The provider employed lifestyle co-ordinators who were responsible for arranging activities. People spoke highly of the activities programme including visits from a local nursery and an egg hatching project.
Points to consider
The manager stays in their office a lot and most staff say they are not visible or available for support.
Staff did not always feel well supported because the registered manager was not always visible and accessible to staff. 'Half the staff don't know the manager, they are usually in their room with the door shut'
Staffing levels are safe but staff say they are too busy with little time to spend one-on-one with people.
Staff described having little time to spend with people. 'Sometimes I feel as if I am all alone here because I don't see anyone, unless they are bringing me a drink or food'
Staff feel distant from the manager and not always well supported.
Most staff we spoke with described feeling that the registered manager was distant and not consistently available to support them. 'The manager is not very visible in the home'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews