Working at Mill View Care Home

Not enough staff to cover all care tasks and activities, leaving you rushed and some needs waiting.

we were not assured staffing levels had always been sufficient to meet people’s individual needs and carry out all of the responsibilities asked of care staff, which included activity completion.

Medication errors like doses given too close together and risk plans lacking detail put safety at risk.

For two people we found that the prescribed time interval had not been observed for paracetamol... they had received doses too close together... Some people’s risk assessments were lacking in detail.

No activities programme or coordinator in action yet, so the role is just routine personal care.

lack of activities and stimulation within the home... staff did not have time to do this... provider had recently employed 2 activity coordinators, who were still completing their induction.