Working at Mill View
Bolton Lane, Bradford, BD2 4BN
Operated by Anchor Hanover Group
50 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Committed management responsive to feedback and a supportive culture, but overdue safety checks and staffing pressures affected timely care."
Safety & Risk
4/10
!
Hot water temperature checks... had not been checked since July 2023. Some issues were identified regarding infection control on day 1... Two bath hoists were not in use due to faults.
Staff Culture
6/10
✓
A staff member told us, 'I love it (working here). It's always challenging, but it's always brilliant. (Registered manager) does a great job, she's really supportive.' People and relatives gave very complimentary feedback.
Staffing Levels
5/10
!
On day 1 of our inspection, we identified some staffing pressures which meant not all people had their care needs met in a timely way. On day 2, staffing levels increased and this improved. Rotas showed shifts were fully covered.
Training & Dev
/10
✕
Management
7/10
✓
The management team were committed to continuously improve the service. They were responsive to our feedback and took immediate action where needed.
Programmes
5/10
!
A programme of activities was provided... residents and family members had been invited to a 'nibbles and singalong' event... a religious ceremony was held... activities being delivered by staff and external entertainers.
Points to consider
Safety checks were sometimes overdue like hot water temperatures, and infection control needed fixing on inspection day.
Hot water temperature checks in bedrooms and communal spaces had not been checked since July 2023... Some issues were identified regarding infection control on day 1 of our inspection.
Staffing was adequate with full rotas but tight on some days, leaving staff rushed, missing breaks, and residents waiting.
On day 1 of our inspection, we identified some staffing pressures which meant not all people had their care needs met in a timely way... some staff said they hadn't taken a break since their shift started.
Only basic activities like singalongs and religious events run by staff without a dedicated coordinator, so the role might feel routine.
Although the home did not have a dedicated activities coordinator, we saw activities being delivered by staff and external entertainers... some feedback indicated they would like more.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2024
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews