Working at Mill River Lodge
Dukes Square, Horsham, RH12 1JF
Operated by Shaw Healthcare Limited
70 bedsNursing homesResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Dedicated managers and strong safety practices create a positive culture, although vacancies mean they sometimes use agency staff."
Safety & Risk
8/10
✓
Staff had undertaken safeguarding training, knew how to identify signs of potential abuse... Accidents and incidents were investigated and analysed to monitor for themes and trends... Medicines were managed consistently and safely."
Staff Culture
7/10
✓
The culture within the home was positive, person-centred... Staff spoke positively about changes they had witnessed in the service. One staff member told us, "I feel positive about the changes brought in with our managers."
Staffing Levels
5/10
!
Although the service had vacancies... agency staff were employed. One staff member explained, "There is mostly enough staff, sometimes we have agency. If we have agency staff, they are usually regulars who know staff and people."
Training & Dev
6/10
✓
Staff had regular supervision... comprehensive induction and additional training... Training for staff was regularly updated with new and relevant topics added. Recent updates included positive behavioural support and person-centred care."
Management
7/10
✓
One staff member described the registered manager as "dedicated, detailed and hardworking." Another added, "Managers are responsive, team leaders are hands on. [Registered manager] will listen and I'd definitely approach them with anything I wanted to say."
Programmes
6/10
✓
The weekly activity schedule was printed in large font with pictures... We organise groups and one to one time with people... They organise a lot of little day events. They do all sorts of things both in the garden and inside too."
Points to consider
Staffing levels are enough most days but vacancies mean they use agency staff sometimes.
Although the service had vacancies, there was an ongoing recruitment program which aimed to ensure the vacancies were filled... agency staff were employed... 'Staffing does fluctuate sometimes but I think it's okay, we have agency staff when we need them.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews