Working at Mill Lodge Residential Care Home

Staff understood how to protect people from abuse... People received their medicines when they needed them from staff who had been trained and had their competency checked. Risk assessments enabled people to retain their independence.

People were happy with the way the service was managed and staff told us they enjoyed working at the home. Staff knew how to raise any concerns and told us communication was good.

There were enough staff to meet people's needs and to ensure their safety; additional staff were being recruited. Agency staff were used to cover shortfalls until permanent staff were recruited.

Staff were provided with the provider's mandatory safety training to help ensure people were safe. Staff training, supervision sessions, competency assessments and meetings were used to ensure learning and improvements took place.

People were complimentary about the management team. They told us they were approachable, open and visible within the service.