Working at Mill Lodge
10 Mill Road, Great Yarmouth, NR31 0HS
Operated by Iceni Care Limited
3 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.6/10
Key Finding
"Staff feel valued and supported with good training and activities, but a new inexperienced manager, weak provider oversight, and inconsistent recruitment checks need attention."
Safety & Risk
7/10
✓
The individual risks to people had been identified, assessed and mitigated... Staff had received training in safeguarding... Records showed that people received their medicines as prescribed... however, when people were prescribed medicines to be given 'when-required' (PRN), the information available sometimes lacked sufficient person-centred detail.
Staff Culture
6/10
✓
Staff told us they felt supported, listened to, valued and able to contribute to the care people received... Staff told us they liked working at Mill Lodge, felt valued and supported in their role, listened to and able to contribute to the running of the service.
Staffing Levels
5/10
!
There were enough staff to meet people's needs... however the provider needs to ensure consistent practices are applied to recruitment checks. For two staff members, the provider had not fully assured themselves, at commencement of role, that they were entirely suitable.
Training & Dev
6/10
✓
Staff told us they felt well supported and received the training they required to fulfil their roles... training was readily available and that it focused on the needs of the people who used the service. Staff were encouraged to complete care-related qualifications.
Management
4/10
!
There was a new and inexperienced registered manager in post who... demonstrated knowledge... However, the provider had not completed any of their own monitoring assessments and their formal oversight continued to be insufficient.
Programmes
6/10
✓
People were encouraged to participate in activities, community events and to seek volunteering opportunities... we observed one person receiving support to participate in a hobby they enjoyed and another person... had gained a role as a local volunteer.
Points to consider
The manager is new and inexperienced, and the provider does not check up on the home enough.
There was a new and inexperienced registered manager in post... the provider had not completed any of their own monitoring assessments and their formal oversight continued to be insufficient.
Recruitment checks were not fully completed for some staff when they first started.
For two staff members, the provider had not fully assured themselves, at commencement of role, that they were entirely suitable for the roles. Whilst there were no concerns with these staff member's performances... the provider needs to ensure consistently robust recruitment checks are in place at the start of employment.
Staffing is adequate but recruitment was not always done properly at the start.
There were enough staff to meet people's needs in a person-centred manner however the provider needs to ensure consistent practices are applied to recruitment checks.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
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