Working at Mill Lane Nursing and Residential Home

No permanent manager in post yet, the new one is still applying to register.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 10 weeks, they were in the process of submitting an application to register.

Ongoing recruitment means some agency staff are still needed to cover shifts.

The manager told us how recruitment was ongoing, and how they had reduced the numbers of agency staff and continued to do so. Where agency staff were used, the manager told us regular staff were used to provide people with consistent staff.

Only standard training programme mentioned, no specialist courses or funded qualifications.

The training programme for staff was kept under review to ensure staff received the training and any updates they needed, to provide care and support to people using the service. There was a mixture of online training and face to face training.