Last updated: 10 February 2026
"Skilled leaders build a proud, dedicated team with engaging activities, although agency staff use while recruiting affects full team stability."
Staff knew how to protect people from risk and harm and how to report concerns. Learning was shared with other staff, to reduce the risk of it happening again.
Staff spoke with affection and immense pride about the people they supported and cared for... Staff were enthusiastic and dedicated to their work.
Agency staff were used alongside permanent staff to support people. The registered manager explained that whilst recruiting for permanent staff, consistent agency staff were used.
Staff had been trained to develop their knowledge and skills to support people effectively... specialist training to meet people's more complex health and support needs.
The provider and registered manager were experienced, skilled leaders who were committed to involving people, relatives, staff in the development of the service.
People lived busy social lives and took part in a wide range of interests, including teaching sign language and paid work that helped promote their confidence and well-being.
They use some agency staff while recruiting permanent ones, so the team isn't fully stable yet.
Agency staff were used alongside permanent staff to support people. The registered manager explained that whilst recruiting for permanent staff, consistent agency staff were used.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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