Working at Mill Lane

Staff knew how to protect people from risk and harm and how to report concerns. Learning was shared with other staff, to reduce the risk of it happening again.

Staff spoke with affection and immense pride about the people they supported and cared for... Staff were enthusiastic and dedicated to their work.

Staff had been trained to develop their knowledge and skills to support people effectively... specialist training to meet people's more complex health and support needs.

The provider and registered manager were experienced, skilled leaders who were committed to involving people, relatives, staff in the development of the service.

People lived busy social lives and took part in a wide range of interests, including teaching sign language and paid work that helped promote their confidence and well-being.