Last updated: 10 February 2026
"Supportive leadership and positive culture shine through, but no structured activities programmes and only basic training hold it back."
Staff had received safeguarding training and were able to identify signs of abuse. Risks to their health had been identified, recorded in their care plan [...] People received their medicines as prescribed.
An open and positive culture was maintained by the service. One member of staff told us, 'I really enjoy working here, it is very challenging at times but I like seeing people moving forward in their life's.'
There were sufficient members of staff at the service to help people with their specific needs. The staffing rota was reviewed regularly to take account of people's needs and was adjusted accordingly so that there were sufficient staff on duty.
Staff were provided with supervision and regular training. A member of staff told us, 'The training is organised and covers all you need to know about health and safety and fire training.'
The registered manager had an open door policy and was a visible presence. Staff told us, 'The manager has done just about every job there is to do here over time and I find them supportive and a very good leader.'
Staff encouraged people to pursue their hobbies and interests. One person told us, 'I like to go out to do different things and I will be out most of today.'
No activities coordinator or structured programmes, so the role is mostly routine personal care with basic support for outings and hobbies.
Staff encouraged people to pursue their hobbies and interests.
Staffing is adequate to meet needs but nothing special, no details on low agency use or high staff retention.
There were sufficient members of staff at the service to help people with their specific needs.
Only standard training like health and safety plus induction, no specialist courses or funded qualifications.
The training is organised and covers all you need to know about health and safety and fire training.
AI Generated
Last inspected: September 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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