Working at Mill House
Barley Mill Road, Consett, DH8 8SE
Operated by Interact Care Limited
5 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel valued with good morale and quality training, but uncertainties around staff retention and no dedicated activities coordinator hold it back."
Safety & Risk
7/10
✓
People lived safely and free from unwarranted restrictions because the service assessed, monitored and managed safety well. There had been a significant reduction in the number of times physical intervention had been used.
Staff Culture
8/10
✓
Staff felt valued and respected and morale was good. One member of staff told us, 'We have a brilliant staff team. We went through lockdown together so we had to get on, we stepped up and really grew as a team.'
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Training & Dev
7/10
✓
The provider invested in staff by providing them with quality training to meet the needs of all individuals using the service. One member of staff told us, 'I've just finished my NVQ and I'm learning Makaton now.'
Management
7/10
✓
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.
Programmes
6/10
✓
People were supported to participate in their chosen social and leisure interests on a regular basis. One relative told us, '[My family member] goes to the cinema, they go for massages, to the seaside, bowling... involved with a number of local sports clubs and activities.'
Points to consider
Staffing is adequate including for one-to-one support, but no details on staff retention, long-serving team or agency use.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Varied outings like cinema, bowling, seaside and local sports, but no dedicated activities coordinator or specialist programmes.
People were supported to participate in their chosen social and leisure interests on a regular basis. One relative told us, '[My family member] goes to the cinema, they go for massages, to the seaside, bowling, they have walks and have tea out. They go on holidays as well.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews