Working at Mill House

No permanent manager in post for 4 months, with several seniors overseeing instead.

At the time of our assessment there was no Registered Manager, and there had not been one for 4 months. There had been several senior managers overseeing the service while the provider was recruiting for a new manager.

Staffing is adequate but thinner on weekends, with no reception cover and some agency use.

People, their relatives, staff and health care professionals told us the staffing level at the service was good, except for on the weekends. One relative told us, "The weekends there's no-one here, there's no-one on reception." Agency staff were given clear handovers and important information about people when they started their shift.

Medication errors observed and unsafe moving practices that put people at risk.

We observed one person being given medicine with their evening meal when the medicine was to be given on an empty stomach... we observed staff using incorrect moving and handling practices to assist a person to transfer from a wheelchair to a chair, this put the person at risk of harm.