Working at Mill House Care Home
30-32 Bridge Street, Witney, OX28 1HY
Operated by GCH (Mill House) Ltd
34 bedsNursing homes
Workplace Score
7.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.6/10
Key Finding
"Staff feel proud, supported and committed with innovative VR programmes, although staffing lacks strong retention."
Safety & Risk
8/10
✓
Medicines were managed safely. There were clear processes and systems to ensure they were ordered, stored, disposed of and administered safely.
Staff Culture
8/10
✓
Staff told us they loved their work and were committed to making sure people were at the heart of the service.
Staffing Levels
6/10
✓
The home employed enough staff to provide care flexibly. Staffing levels during our visit matched the rota and enabled people's needs to be met.
Training & Dev
8/10
✓
Staff received supervision and appraisals which gave them an opportunity to discuss any issues and concerns and they felt listened to.
Management
8/10
✓
Staff were proud of the service and felt well supported by the registered manager and the provider.
Programmes
9/10
✓
The service used virtual reality (VR) equipment to provide stimulation to people who did not enjoy other types of activities. VR devices can provide relief to people living with dementia by triggering memories and positive emotions.
Points to consider
Staffing is adequate and meets needs, but no mention of low agency use or strong staff retention.
The home employed enough staff to provide care flexibly. Staffing levels during our visit matched the rota and enabled people's needs to be met.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews