Last updated: 10 February 2026
"Staff feel proud, supported and committed with innovative VR programmes, although staffing lacks strong retention."
Medicines were managed safely. There were clear processes and systems to ensure they were ordered, stored, disposed of and administered safely.
Staff told us they loved their work and were committed to making sure people were at the heart of the service.
The home employed enough staff to provide care flexibly. Staffing levels during our visit matched the rota and enabled people's needs to be met.
Staff received supervision and appraisals which gave them an opportunity to discuss any issues and concerns and they felt listened to.
Staff were proud of the service and felt well supported by the registered manager and the provider.
The service used virtual reality (VR) equipment to provide stimulation to people who did not enjoy other types of activities. VR devices can provide relief to people living with dementia by triggering memories and positive emotions.
Staffing is adequate and meets needs, but no mention of low agency use or strong staff retention.
The home employed enough staff to provide care flexibly. Staffing levels during our visit matched the rota and enabled people's needs to be met.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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