Last updated: 9 February 2026
"Effective leadership, motivated staff with strong teamwork and safety improvements, although basic activities lack a dedicated coordinator and staffing shows no strong retention."
Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 12.
Staff were motivated and enjoyed strong team work, they commented to us positively on improvements made.
Sufficient staff were observed supporting the people on the day of the visit. Staff did not appear task focussed and were attentive to the people's needs.
People were supported by staff who had received training relevant to their roles. Face to face training had been completed by all staff as well as having their competency and knowledge assessed regularly by the manager.
The manager provided staff with leadership and was visible and approachable, with a hands-on approach to modelling best practice working alongside staff supporting people.
People were observed taking part in a variety of activities. People appeared well engaged and positive.
Just basic activities during COVID with no dedicated coordinator or specialist programmes, so the role stays mostly routine personal care.
People were observed taking part in a variety of activities. People appeared well engaged and positive.
Staffing is adequate with enough people on shift, but no details on low agency use or strong staff retention to keep workloads easy.
Sufficient staff were observed supporting the people on the day of the visit.
AI Generated
Last inspected: April 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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