Working at Mill House & Cottages
Great Ryburgh, Fakenham, NR21 0ED
Operated by Prime Life Limited
44 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Effective leadership, motivated staff with strong teamwork and safety improvements, although basic activities lack a dedicated coordinator and staffing shows no strong retention."
Safety & Risk
8/10
✓
Enough improvement had been made at this inspection and the provider was no longer in breach of regulation 12.
Staff Culture
8/10
✓
Staff were motivated and enjoyed strong team work, they commented to us positively on improvements made.
Staffing Levels
6/10
✓
Sufficient staff were observed supporting the people on the day of the visit. Staff did not appear task focussed and were attentive to the people's needs.
Training & Dev
7/10
✓
People were supported by staff who had received training relevant to their roles. Face to face training had been completed by all staff as well as having their competency and knowledge assessed regularly by the manager.
Management
8/10
✓
The manager provided staff with leadership and was visible and approachable, with a hands-on approach to modelling best practice working alongside staff supporting people.
Programmes
5/10
!
People were observed taking part in a variety of activities. People appeared well engaged and positive.
Points to consider
Just basic activities during COVID with no dedicated coordinator or specialist programmes, so the role stays mostly routine personal care.
People were observed taking part in a variety of activities. People appeared well engaged and positive.
Staffing is adequate with enough people on shift, but no details on low agency use or strong staff retention to keep workloads easy.
Sufficient staff were observed supporting the people on the day of the visit.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews