Working at Mill House
102 Mill Road, Colchester, CO4 5LJ
Operated by Broad Horizons Limited
4 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive leadership, positive team culture and strong safety practices, but unclear staff retention and no dedicated activities coordinator."
Safety & Risk
8/10
✓
2021 targeted inspection: Assured provider preventing infections, using PPE effectively, accessing testing for staff and residents, promoting safety through hygiene practices. Per 2018: Medicines managed safely, incidents reported with detailed analysis.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us communication was very good and they were always kept up to date with developments. The registered manager was always available and very supportive.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: Staffing levels were set to provide the level of support each person required. At times when people needed one to one support or an additional member of staff to accompany them in the community, this was provided.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received appropriate training for their role and they were supported to further develop their knowledge and skills. Staff told us they were provided with all the training they needed.
Management
7/10
✓
Per 2018 comprehensive inspection: The registered manager and deputy manager provided good leadership and support to staff. Staff told us the registered manager was always available either in person or on the phone to talk about any issues and they were very supportive.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People led full and active lives. They engaged in a wide range of activities based on their personal choices including trips to the zoo and pub, gardening, games, puzzles and crafts.
Points to consider
Staffing meets residents' needs including extra help when required, but no info on team stability or agency use.
Per 2018 comprehensive inspection: Staffing levels were set to provide the level of support each person required. At times when people needed one to one support or an additional member of staff to accompany them in the community, this was provided.
Training covers what's needed with some development chances, but no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff received appropriate training for their role and they were supported to further develop their knowledge and skills.
Varied activities like games, crafts, gardening and outings keep things interesting, but no dedicated coordinator or specialist programmes.
Per 2018 comprehensive inspection: A wide range of games, puzzles, and craft activities were available... one person enjoyed gardening... trips to local pub... community events.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews