Working at Mill Hayes

where risks to people were identified, such as risks from engaging in community activities, these were not always risk assessed; medicines were not always stored in a safe, temperature-controlled environment.

We received mixed feedback from staff over the culture of the organisation. All staff we spoke to told us culture focused on keeping people safe. However, 1 staff member told us sometimes staff conflicted with each other, and another staff member told us more work was needed to promote new activities and independence skills.

Relatives told us there were enough staff on duty to safely care and support people; the service had enough staff, including for 1:1 support.

The manager was new to the service and in the process of registering with us; governance systems and audits did not identify the discrepancies found during this assessment.

People told us they accessed the community and regularly engaged in their chosen hobbies and interests; observed staff encouraging people to engage in a wide range of activities in the home and in the community.