Working at Mill Green

There were very detailed positive behaviour support plans for each person... Staff reviewed people's risk assessments very regularly... dynamic approach which helped to improve ways people were supported. Medicines were managed safely... regular audits to review medicines administration records.

One member of long-serving staff said, 'They are like our family.' Staff felt well treated and cared for by the provider... Staff were extremely motivated and driven to keep standards of care very high and were very proud to work for the service.

There was a consistent staff team, many of whom were very long-serving and knew people very well... Staff worked in a calm, unhurried manner, taking time with people when needed. There were enough staff to respond to people's preferences.

Staff were trained to use Positive Behaviour Support (PBS) techniques... Best practice and research were reviewed and incorporated into the training to keep staff updated... 'I really like the training as most of it is face to face not all eLearning.'

The service was led by an outstanding registered manager who was dedicated... Feedback from health professionals was extremely positive and described the registered manager and staff in glowing terms. Staff were extremely complimentary about the registered manager, who they described as 'Really good' and 'Dedicated and caring to people and staff.'

Staff used proactive interventions to reduce a person's anxiety. This approach had reduced the frequency, severity and length of incidents of behaviours which may challenge others... New ideas for activities were explored and trialled... musical session... activated by the move of their hand.