Working at Milkwood House Care Home

There was a new electronic medicines management system in place and medicines were safely administered and as prescribed. The provider had assessed and effectively managed risks to people's safety and wellbeing.

The registered manager promoted a positive culture that was open inclusive and empowering that achieved good outcomes for people.

There were sufficient numbers of suitable staff to support people safely. Staff told us their workload was manageable.

The service had recently appointed a training coordinator. Their role would be to deliver face to face training with staff, which was bespoke to the people living at the service.

Staff told us they felt the registered manager was good, supportive, and approachable and felt able to raise any concerns with them.

The service had a designated activities coordinator, whose role it was to identify suitable activities for people... trips out.