Working at Milford Lodge Care Home
Priory End, Hitchin, SG4 9AL
Operated by Colleycare Limited
60 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Varied activities programme and good safety practices impress, but bosses struggle to fix repeated issues like poor records and lapsed training."
Safety & Risk
6/10
✓
2021 IPC inspection: assured on most measures including PPE use and training but individual PPE not always restocked and no risk assessment for open isolation doors.
Staff Culture
5/10
!
Per 2019 comprehensive inspection: staff felt supported with regular supervisions but morale impacted by recent management change.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: enough staff weekdays but less at weekends, staff say they struggle if short in emergencies.
Training & Dev
4/10
!
Per 2019 comprehensive inspection: annual refresher training and yearly competency assessments lapsed in some areas.
Management
4/10
!
Per 2019 comprehensive inspection: well-led requires improvement with recurring oversight failings including poor records and improvements not sustained despite discussions with staff.
Programmes
6/10
✓
Per 2019 comprehensive inspection: varied seven-day programme by activity organiser including yoga, in-house cinema, outings, quizzes, religious services.
Points to consider
Bosses struggle to fix repeated issues like poor care notes and medication errors.
medicine administration errors were a reoccurring theme and improvements implemented by the registered manager were not sustained.
Training refreshers are behind schedule in places and yearly skill checks are missed.
annual refresher training and yearly competency assessments lapsed in some areas
Staff numbers are fine on weekdays but weekends are short-staffed and shortages cause stress.
however at weekends there were less staff around... if we fell short it has a big impact and we struggle.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews