Working at Milford House Care Home
Derby Road, Belper, DE56 0QW
Operated by Milford Care Limited
65 bedsNursing homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Supportive management and positive team culture stand out, but night staffing delays and limited dementia activities hold it back."
Safety & Risk
7/10
✓
Improvements made... people protected from risk of harm... medicines safely managed. Safety incidents... routinely monitored and analysed to inform improvements.
Staff Culture
8/10
✓
Open, positive culture... strong, collaborative team working ethos. 'I love my job here... it's a great team.' Staff recognised through Milford Care Awards.
Staffing Levels
6/10
✓
People, relatives and staff felt there were enough staff to provide people's care. Staff were visible and provided timely care when people needed it.
Training & Dev
7/10
✓
Staff were trained and consistently supported to develop their skills... 'Training is at the right level and pace; we are well supported and encouraged to develop and learn.'
Management
8/10
✓
People, relatives and staff were positive about the management... registered manager was visible, approachable and accessible. Staff consistently described the registered manager... as supportive.
Programmes
6/10
✓
Comprehensive range of daily... activities... games, sensory and reminiscence therapies, access to animals, music, crafts, quizzes, regular gentle exercise, visiting external entertainments.
Points to consider
Staff numbers are enough for most timely care, but there were some recent night delays before managers added extra staff.
A few people said they had experienced some recent delays at night time when they had used their call bells... registered manager confirmed they had recently increased staffing levels at night.
Varied activities like games, crafts and music keep things interesting, but some relatives want more options for people with dementia.
A few relatives felt that arrangements could be further improved for some people living with dementia to further regular opportunities for their individual participation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews