Working at Milford House
Milford Mill Road, Salisbury, SP1 1NJ
Operated by Barchester Healthcare Homes Limited
71 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Strong safety practices, supportive management and good training, but staffing shortages with agency use and limited activities hold it back."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe. Staff had received additional training around COVID-19 and infection prevention and control.
Staff Culture
7/10
✓
Per 2017 comprehensive inspection: Staff said the registered manager had worked to create an open culture in the home that was respectful to people who use the service and staff. Staff told us the registered manager gave them good support.
Staffing Levels
5/10
!
Per 2017 comprehensive inspection: Nurses and care staff told us staffing was sometimes difficult, but said they were able to provide safe care... shortages were now covered by agency staff where needed.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff received a thorough induction... Care staff were supported to complete formal national qualifications in health and social care. Staff had regular supervision sessions.
Management
7/10
✓
Per 2017 comprehensive inspection: Staff told us the registered manager had a 'vision for improvement' in the service, which had resulted in changes for the better. Staff said the registered manager gave them good support and direction.
Programmes
5/10
!
Per 2017 comprehensive inspection: There was a list of planned activities... arts and crafts activities, games, exercise sessions, visiting entertainers... mixed feedback about opportunities for individual activities, some people told us they were bored.
Points to consider
Staffing is adequate to keep care safe but staff say they sometimes have to rush at busy times and use agency workers for shortages.
Staffing levels have improved slightly recently. I feel the staffing levels are safe. We can meet people's needs but need to rush at times
Activities are mostly standard group ones like games, crafts and outings with limited one-to-one options so some residents get bored.
We received mixed feedback about opportunities for individual activities, for people who preferred not to take part in the group events. Some people told us they were bored
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews