Working at Milestones
9 Commercial Street, Cinderford, GL14 2RP
Operated by Stepping Stones Resettlement Unit Limited
4 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported with strong safety and good training, but the manager looks after two homes and is only based here mornings."
Safety & Risk
8/10
✓
Improvements to staff recruitment procedures... Medicines were safely managed... People were protected from abuse because staff understood how to protect them. People had individual risk assessments in place.
Staff Culture
7/10
✓
One member of staff told us they had 'Really good support.' and another said, 'The support you get is really good.' We heard positive comments... 'A nice place to work.'
Staffing Levels
6/10
✓
Adequate staffing levels were maintained. The manager explained how the staffing was arranged to meet the needs of people using the service. 'Milestones has a consistent staff team'.
Training & Dev
7/10
✓
Staff received training in subjects such as food hygiene, infection control and first aid. They also received training specific for the needs of people using the service such as epilepsy, autism and managing people's behaviour. Staff told us training was kept up to date.
Management
6/10
✓
The new manager was approachable to people using the service and staff. A member of staff described the new manager as 'really supportive'. Regular meetings ensured staff were kept up to date.
Programmes
6/10
✓
People were supported to take part in activities... carriage driving, gardening, watching rugby and playing pool... gym and took part in drama... baking cakes... play the piano and guitar... worked in a café... attending college... annual holiday.
Points to consider
The manager looks after two homes so is only based here in the mornings.
The manager was responsible for two care homes operated by the provider and generally based themselves at Milestones during the morning.
Staff numbers are adequate but might need backup from other homes sometimes.
Staff were supported by an on-call system and arrangements to receive staff support from other care homes operated by the provider if the need arose.
Activities include outings, gardening and hobbies but no dedicated coordinator or special programmes to make the job more varied.
Activities included, carriage driving, gardening, watching rugby and playing pool. One person... gym and took part in drama... baking cakes... play the piano and guitar.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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