Working at Milestone House

The winch to the vehicle (to aid wheelchair users to access the vehicle) had snapped whilst being used on 8 May 2025 which has caused the person and a staff member to roll back down the ramp.

“The staff are divided between the night staff and the day staff. The night staff are overlooked”; “It’s not a team, it’s really weird”

Safe recruitment practice had not always been followed. We checked staff recruitment records and found the provider had not picked up anomalies with staff applications and references.

The registered manager had failed to undertake training to support them in effectively carrying out their role. The training matrix showed they had completed 8 training courses out of 28 training courses.

Registered persons had only attended the service 8 times in 2025 and lacked oversight.

People did not always have enough to do to keep them occupied and stimulated... We observed people sat watching television on our first day. On the second day some people were involved in art.