Working at Milestone House
Milestone House, Eastgate, Scarborough, YO12 4RB
Operated by North Yorkshire Council
7 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Approachable leaders, stable staffing, and a passionate team, but basic activities without structured programmes and standard training hold it back."
Safety & Risk
7/10
✓
Medicines were received, stored, administered and disposed of safely. People were safe from the risks of abuse. Staff had received training in safeguarding.
Staff Culture
7/10
✓
Staff discussed their passion for their roles and the supportive team approach to providing people with consistent care.
Staffing Levels
7/10
✓
People received their care and support from regular staff who they knew. Staffing was reviewed and amended to safely meet people's assessed needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were competent, knowledgeable and skilled. They received appropriate training, supervision and support to fulfil their roles effectively.
Management
7/10
✓
Staff told us senior staff were approachable which resulted in good communication and support for the benefit of people using the service.
Programmes
4/10
!
One staff member said: we support them with daily living skills like cooking and domestic tasks. They can enjoy a rest by enjoying nothing more than a good TV programme or a singalong to their favourite tune.
Points to consider
Staff support basic activities like cooking, housework, TV watching, and singalongs, but no activities coordinator or structured programmes to vary the workday.
we support them with daily living skills like cooking and domestic tasks. They can enjoy a rest by enjoying nothing more than a good TV programme or a singalong to their favourite tune, we support them with whatever they want to do.
Only standard training and supervision available, no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: They received appropriate training, supervision and support to fulfil their roles effectively.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews