Working at Miles House - 4 Hentland Close
Winyates West, Redditch, B98 0LP
Operated by MADeBA Care Ltd
5 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel well supported with enough safe staffing, but the registered manager on long-term leave and limited spontaneous activities hold it back."
Safety & Risk
6/10
✓
People felt safe. Systems protected people from the risk of abuse and harm. Medicines were managed safely.
Staff Culture
6/10
✓
Staff told us they felt well supported by the manager. The manager said they had an open-door policy.
Staffing Levels
6/10
✓
There were enough staff to safely meet and support people with their physical and emotional needs. Additional staff were also available.
Training & Dev
5/10
!
The provider had ensured all staff had received comprehensive training relevant to their roles. Training included moving and handling, medicines, safeguarding and the mental capacity act.
Management
5/10
!
The registered manager was currently on long term leave so the service was being managed by the residential manager.
Programmes
5/10
!
There were regular planned group activities throughout the week. However, between these planned activities more could have been done to promote more spontaneity.
Points to consider
The registered manager is on long term leave, so a stand-in manager is covering the leadership role.
The registered manager was currently on long term leave so the service was being managed by the residential manager.
Only standard training like moving people, medicines, and safeguarding, no specialist courses or funded qualifications.
Training included moving and handling, medicines, safeguarding and the mental capacity act.
Just regular planned group activities, but lacks spontaneous engagement between scheduled events.
between these planned activities more could have been done to promote more spontaneity around encouraging activities outside of the planned group activities on the rota.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews