Working at Milehouse Lane

Staff had been trained in how to safeguard people from avoidable harm... People's medicines were managed safely... risk assessments had been updated and reviewed within the past six months.

There was an open and respectful culture in the home and relatives and staff were comfortable to speak with the manager if they had a concern.

The manager confirmed that there was always a minimum of three to four staff provided throughout the day time which ensured... staffing levels were also adequate.

Staff received training and regular updates in a range of subjects designed to help them perform their roles and meet people's needs effectively. This included areas such as moving and handling, safe handling of medicines, infection control, safeguarding and fire safety.

Relatives and staff were all positive about how the home was run. They were complimentary about the new manager who they described as being approachable and supportive.

A choice variety of activities were available within the home provided by staff, and also people were supported to attend local community groups... visit the local shops, pubs and cafes. People also attended local daycentres where they enjoyed art and craft sessions, gardening and music therapy.