Working at Mile Oak Rest Home
2 The Acorns, Wimborne, BH21 2EW
Operated by Hillview Care Limited
20 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Staff love the positive culture and approachable manager, but unclear staff retention, limited activities variety, and warm medicines storage are drawbacks."
Safety & Risk
7/10
✓
People received their medication safely and these were recorded accurately. The medicines room was warm on the day of inspection, temperature was 26 when we checked this
Staff Culture
9/10
✓
One staff member told us 'genuinely I do love it here…it doesn't feel like coming to work'. The registered manager spoke with pride about their staff team 'I've got a lovely team of staff, they get on really, really well'
Staffing Levels
6/10
✓
People were supported by sufficient numbers of staff to meet their needs and spend time with them
Training & Dev
7/10
✓
Staff received regular supervision every eight weeks and an annual appraisal. Staff were encouraged to undertake national qualifications
Management
8/10
✓
Everyone spoke positively about the registered manager who placed an emphasis on ensuring they worked with staff on shifts and was available and approachable. Feedback was gathered and used to drive changes
Programmes
6/10
✓
Arranged activities included card games, some external entertainment, manicures and hand massages and film afternoons
Points to consider
Staff numbers are enough to meet needs and answer bells promptly, but no details on staff staying long-term or using agency workers
People were supported by sufficient numbers of staff to meet their needs and spend time with them
Activities include games, manicures, films and occasional outings, but no dedicated activities person for more variety every day
Arranged activities included card games, some external entertainment, manicures and hand massages and film afternoons
Medication storage room was a bit too warm over the safe temperature on inspection day
The medicines room was warm on the day of inspection. Some medicines needed to be stored under 25 degrees and the temperature was 26 when we checked this
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews