Last updated: 10 February 2026
"People kept safe from harm with engaging activities and kind care, but staff feel overstretched from low staffing and new managers cause mixed morale."
People were adequately protected from the risk of any harm or abuse. Any incidents or concerns were appropriately reported and shared with relevant safeguarding authorities. Risks associated with people's health and care needs had been identified and kept under regular review.
There was a positive culture at the service. Staff provided personalised care, which was kind, and caring.
Around half of the care staff we had contact with told us they felt staffing levels were not sufficient to meet people's needs and described how they were so busy they were stretched and had insufficient time to spend with people.
Staff had received training on safeguarding and understood their responsibility to record and report any concerns. Staff had received training in administration of medicines and had regular checks to ensure they remained competent.
The majority of the management team were new in post and coupled with some other management changes, several staff reported mixed morale as an impact of this. Some staff spoke of supportive hands on management support, whilst others said there was a lack of an 'open door' policy.
The provider employed a 'lifestyle team' who worked together well to ensure people had opportunities to take part in favourite pastimes and new experiences. These included a 'wish tree' where people could express and record their wishes.
Half the staff say they feel too stretched and busy to spend enough time with people, especially in two suites.
Around half of the care staff we had contact with told us they felt staffing levels were not sufficient to meet people's needs and described how they were so busy they were stretched and had insufficient time to spend with people. This was especially so across two of the suites.
New managers have caused mixed staff morale and some say there is no real open door policy.
The majority of the management team were new in post and coupled with some other management changes, several staff reported mixed morale as an impact of this. Some staff spoke of supportive hands on management support, whilst others said there was a lack of an 'open door' policy.
Agency staff sometimes cover shifts when permanent workers don't show up, and skill mix can be poor.
On paper we are usually fully staffed, there is often times staff don't show up for shift, but we are lucky as usually have agency arrive within a couple of hours. That being said the staffing skill mix is poor at times.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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