Working at Milbanke Home for Older People
72 Station Road, Preston, PR4 2HA
Operated by Lancashire County Council
46 bedsResidential homes
Workplace Score
3.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.0/10
Key Finding
"Staff feel supported by the new management team, but staffing shortages especially at night and gaps in mandatory training hold it back."
Safety & Risk
2/10
✕
We found medicines were not always administered safely... Risks to people were not always well assessed and managed... Some risk assessments lacked detail about the actions to take and control measures to lessen risks.
Staff Culture
6/10
✓
Staff spoke positively of the new management team and shared with us how things had improved and continued to improve throughout the service. A staff member said, 'Yes things are lot better [manager] is really nice and approachable.'
Staffing Levels
2/10
✕
Staffing levels were not always sufficient during the 24-hour period. At night people could be at risk due to the number of staff on duty... staffing rotas indicated 3 staff on duty with 33 people living at the home.
Training & Dev
2/10
✕
However not all staff had received regular updates and refresher training... records looked at identified gaps in their mandatory training schedule. For example, not all staff had received all their required fire safety training.
Management
2/10
✕
At the time of the inspection there was not a registered manager in post. A new manager had been in post for one month and had applied to register with CQC.
Programmes
/10
✕
Dimension not covered by this focused inspection report.
Points to consider
Not enough staff especially at night with only 3 on for 33 residents, so residents sometimes wait for help and work feels stretched.
staffing rotas indicated 3 staff on duty with 33 people living at the home. This may put people at risk of not receiving support in a timely manner. One person said, 'Sometimes at night I have to wait a while if I need some attention.'
Gaps in mandatory training mean not all staff are up to date on refreshers like fire safety.
records looked at identified gaps in their mandatory training schedule. For example, not all staff had received all their required fire safety training.
No permanent manager in place yet, even though a new one has started and applied.
At the time of the inspection there was not a registered manager in post. A new manager had been in post for one month and had applied to register with CQC.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews