Last updated: 10 February 2026
"Supportive management and good staff morale shine through, but no details on staff retention or a dedicated activities coordinator hold it back."
Safeguarding referrals were made to the appropriate organisations in a timely manner. Medicines were administered, stored and disposed of safely... Processes were in place to learn and improve following accidents or incidents.
Staff spoke of good morale amongst the staff... improvements in communication between staff and the management team. A staff member told us, '[Registered manager] is very supporting, she is amazing'.
Staffing numbers were continually reviewed based on people's needs. This ensured there were sufficient numbers of staff... staff responded to people in a timely manner.
A recently developed induction programme tailored to the specific roles of staff. Staff had the opportunity to attend additional and more in-depth training in key areas linked to people's needs, such as dementia.
Family members were complimentary about the registered manager and management team... approachable and very professional. Staff spoke of [registered manager] is very supporting, she is amazing.
Opportunities and the range of activities... had increased. A timetable of activities was available... Hawaiian party... trip to the seaside... museums, and local parks.
Staff numbers are enough to meet needs and respond promptly, but no details on agency use or staff staying long-term.
there were sufficient numbers of staff with the necessary training, skills and competence to support people's safety and meet their needs.
Regular activities like parties, crafts, and outings are in place with a timetable, but no dedicated activities coordinator or specialist programmes.
A timetable of activities was available, displayed on noticeboards with photographs of events and activities which had recently taken place.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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