Working at Middletown Grange

Risks to people's safety... were managed through a risk management process. Medicines were managed safely... Learning was shared... following medicines recording errors

Staff worked well as a team and complemented each other's skills. Staff were complimentary of the support... 'Leadership is great. Manager runs it... so much better now'

There were enough staff to meet people's needs... Agency staff were used when needed and the provider ensured the same staff were used to maintain consistency of care. Recruitment was ongoing

New staff went through an induction which prepared them for their roles... linked to the 'Care Certificate Standards'... Staff told us they were supported through supervisions

The service was well-led by a registered manager who had been in post for six months and was passionate about improving people's care. Staff said, 'Manager is very supportive and never says no. She listens to us'