Working at Middleton's Lane
157 Middletons Lane, Norwich, NR6 5SF
Operated by Liaise (East Anglia) Limited
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel well-managed and valued in a supportive culture, but unstructured activities and basic training hold it back."
Safety & Risk
7/10
✓
Each person had risk assessments in place... regularly reviewed... There was evidence... of the registered manager supporting staff to reflect on and learn from incidents when things go wrong, for example a medicine error
Staff Culture
8/10
✓
The staff team were also happy that they felt included and were fully supported by the registered manager. One staff member told us, 'This the place where I can really speak to my manager and they value my opinion and listen to me'
Staffing Levels
7/10
✓
There were enough suitably trained and skilled staff on shift. Each person had individual support from their own allocated staff member who knew them well.
Training & Dev
6/10
✓
Staff told us they received a good induction and a two-week training programme prior to starting work. Staff received regular supervision and appraisals of their performance.
Management
8/10
✓
Staff were happy with the way they were managed. One staff member told us, 'The [registered] manager manages well. I have approached them many times and they know me well. They listen and explain things'
Programmes
5/10
!
People told us staff supported them to access activities. One person said, 'I like having fun here. I do roller skating, trampolining, bowling. I do everything'
Points to consider
No activities coordinator or structured programmes, just supporting individual outings like bowling and skating alongside personal care.
each person had individual staff support. This meant... they were able to follow their own plan of activities with flexibility built in... One person told us, 'I do roller skating, trampolining, bowling'
Only standard induction and supervision, no specialist training or funded qualifications mentioned.
Staff told us they received a good induction and a two-week training programme prior to starting work. Staff received regular supervision and appraisals
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews