Working at Middleton Park Lodge

Not enough staff so areas go unsupervised and people have to wait for help.

During our visits, we found examples where communal areas were unsupervised by staff and people required assistance.

Medication not handled safely with shared thickeners, missed doses on trips, and poor diabetic care.

Medicines were not always managed safely; we found concerns with the management of people’s thickeners, creams, diabetic care and people’s access to medication when they were out on activities.

Managers' checks and audits missed safety problems like call bells out of reach and medication issues.

There were regular audits being completed, but the issues identified during this assessment had not been previously found.