Working at Middleton Manor Care Centre

We found that people’s medicines were not well managed. Safeguarding concerns were not always dealt with appropriately or in a timely manner.”

As care staff my wellbeing is not promoted and there is no positive culture at the home at all.” And “I feel isolated and alone in the workplace and it is affecting my mental wellbeing.”

There were not always enough staff. Most relatives we spoke with told us they had concerns about staffing and deployment.

Staff did not have training around Parkinson’s, positive behaviour support or end of life care. We reviewed the services Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS) training and noted 10 out of 54 staff had not fully completed training in these areas.

There had been recent changes of staff at all levels in the home, including senior staff and the management team, which impacted on the continuity and quality of people’s care.

We saw very limited evidence of any activity taking place. There was an activity schedule on display in the home, but we were told by the registered manager this was not up to date and the activities listed did not take place during our visits.”