Working at Middleton
485 Rochdale Road, Manchester, M24 2GN
Operated by Heathcotes Care Limited
7 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Good training and community activities, but no permanent manager and unsafe medicines practices hold it back."
Safety & Risk
3/10
✕
People were supported to receive their medicines in a way that was not always safe... This was a breach of regulation 12(1).
Staff Culture
5/10
!
Staff told us morale within the team was improving... Staff told us since the change in management morale was improving.
Staffing Levels
5/10
!
We received mixed feedback about staffing arrangements... at times, reduced staffing levels had impacted on people's individual support... staff cover had improved.
Training & Dev
6/10
✓
A range of mandatory and service specific training was also provided. These included courses specific to learning disabilities and autism as well as supporting people with distress behaviours.
Management
2/10
✕
At the time of our inspection there was no registered manager in post.
Programmes
6/10
✓
People accessed the local and wider community visiting places of interest, day trips and holidays. People also joined events at another home... music festival... Christmas parties.
Points to consider
No permanent manager in charge, relatives unclear who is leading.
At the time of our inspection there was no registered manager in post. People's relatives were not clear about the management of the service.
Issues giving out medicines safely, like wrong records and no checks.
Medication Administration Records (MARs) did not fully reflect stocks of medicines, and handwritten entries were not checked and double signed... breach of regulation 12(1).
Staffing adequate now but was short before, sometimes using staff from other homes.
We received mixed feedback about staffing arrangements within the home... at times, reduced staffing levels had impacted... staff from other services within the provider group were utilised.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews