Working at Middlefields House

The service had safeguarding systems in place and staff had received regular training. Staff we spoke with had a good understanding... People were supported to safely take the medicines they were prescribed. Medicines administration records had been fully completed.

Staff told us the management team worked in a supportive way, that helped to ensure there was a focus on improving outcomes for people... staff said they felt well supported.

There were enough staff to meet people's needs... Staff told us they were able to meet people's needs safely. Comments included, 'Staffing levels are OK. The only problem is when we have late notice sickness, but management will help out if they can't find cover.'

Staff said they received good training, which gave them the skills they needed to do their job. New staff spent time shadowing experienced staff members... The management team completed regular observations... Staff had regular meetings with their line manager.

The service employed two staff each day to provide companionship support to people. These staff were known as 'Hummingbirds'... We observed these staff providing one to one support... We observed people taking part in various group activities... prayer groups, bible reading, crafts and singing.