Last updated: 10 February 2026
"Staff had good training and felt supported with enough people on shift, but poor cleaning and weak monitoring let it down."
On the first day of our visit we found a number of areas had not been cleaned to an acceptable standard. A number of bathrooms, toilets and a bedroom we viewed showed visible dirt and debris and one toilet lacked hand towels for people to dry their hands after washing them.
Staff told us there were regular meetings and they were supported with supervisions. They told us their views on different aspects of people's care were listened to.
Staff told us they felt there was enough staff to both manage people's needs when they were in the service and support people to go out into the community.
Staff had completed mandatory training and appropriate updates and used their training to support people in different ways. Such as their knowledge of people's specialist equipment needed for mobility or health needs.
Although there was a clear management structure and communication strategies in place at the service, the quality monitoring processes in place did not always highlight issues around the environmental cleanliness that we found during our inspection.
People were supported to take part in a range of social activities both with their families or with people and staff at the service. There was evidence of the different events people had enjoyed, both in the service and out on trips.
Some bathrooms, toilets, and laundry weren't cleaned well enough when inspectors arrived, raising infection risks during shifts.
On the first day of our visit we found a number of areas had not been cleaned to an acceptable standard. A number of bathrooms, toilets and a bedroom we viewed showed visible dirt and debris and one toilet lacked hand towels for people to dry their hands after washing them. The washing machines in the laundry had not been cleaned on a regular basis.
The quality checks didn't spot cleaning problems before the inspection, so oversight isn't strong enough for smooth teamwork.
the quality monitoring processes in place did not always highlight issues around the environmental cleanliness that we found during our inspection.
No activities coordinator or specialist programmes, so days are mostly routine care with some basic outings and events.
People were supported to take part in a range of social activities both with their families or with people and staff at the service. There was evidence of the different events people had enjoyed, both in the service and out on trips.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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