Last updated: 10 February 2026
"Good training, supervision and safety practices with positive staff culture, but no permanent manager and some agency staff hold it back."
Risk assessments had been completed... Medicines were received, stored, administered and disposed of safely... Staff were knowledgeable about safeguarding protocols.
Staff said they had confidence in the management team... Staff comments included, 'The Manager has lifted morale,' 'Communication is better...'
People told us, 'Yes there are enough staff'... the service was using some agency staff because they had difficulties recruiting permanent nursing staff.
Staff were receiving appropriate training... Two staff were also being supported through Care Home Advanced Practitioner training... staff were provided with supervision and annual appraisal.
At the time of our inspection there was not a registered manager in post. The previous registered manager had left the service four months ago and the provider had appointed an interim manager.
People had access to a range of activities... There was an activity team... We saw a group of people baking... going out... music concerts, shopping and sightseeing trips.
No permanent manager in place during the inspection, only an interim one taking charge.
At the time of our inspection there was not a registered manager in post. The previous registered manager had left the service four months ago and the provider had appointed an interim manager.
Some agency workers cover nursing shifts because of recruitment problems.
the service was using some agency staff because they had difficulties recruiting permanent nursing staff. However, the agency staff worked regularly at the service so knew people well.
New systems and improvements need more time to fully settle in and become consistent.
Although significant improvements had been made since the last inspection, further time was required to ensure that new systems were fully embedded, and consistency of improved practice was evidenced.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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