Working at Micholl's House
Chesham Lane, Gerrards Cross, SL9 0RJ
Operated by Epilepsy Society
20 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management and positive team culture with good training, but high staff vacancies mean heavy reliance on agency workers and some concerns over levels."
Safety & Risk
6/10
✓
The home had previously identified a higher than expected number of medicine errors. The registered manager had been proactive in finding the cause... The medicines records viewed showed medicines were safely managed.
Staff Culture
7/10
✓
Staff felt they worked well as a team and felt issues within the teams were addressed and well managed. They told us the registered manager was always flexible, accessible, friendly, approachable... Staff said they felt motivated to work for the manager.
Staffing Levels
5/10
!
The home had a high number of staff vacancies. They used regular bank and agency staff to cover the gaps in the rota. Staff felt the staffing levels were sufficient. Some relatives felt the staffing levels were not always sufficient.
Training & Dev
7/10
✓
All permanent and bank staff had access to training the provider considered mandatory such as fire safety, food hygiene, first aid, epilepsy awareness, safeguarding... staff had specialist training in autism and Non-Abusive Psychological and Physical Intervention (NAPPI) training. Staff told us supervisions were carried out six to eight weekly.
Management
8/10
✓
The registered manager was described as accessible, approachable, flexible, brilliant and had the right attitude. Staff felt the home was well managed. They felt well supported and described the registered manager as a positive role model who listened, had empowered and valued them.
Programmes
6/10
✓
People had an individual programme of activities which included in house activities and central activities on site. Some people went to college and people were supported to attend community leisure activities such as bowling, swimming and the cinema. A bingo session, music group and a pampering session took place.
Points to consider
Lots of staff vacancies mean they rely on bank and agency workers to cover shifts, and some relatives say levels are not always enough for one-to-one support.
The home had a high number of staff vacancies. They used regular bank and agency staff to cover the gaps in the rota. Some relatives felt the staffing levels were not always sufficient and that one to one observation of their family member was not consistently maintained.
More medication errors than expected happened over the year, even though they've added training and checks to fix it.
The home had a higher than expected number of medicine errors reported over the course of the year. Measures were put in place to address those errors.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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