Working at Michaelstowe

Staff were aware of their responsibilities to safeguard people. Medicines were managed safely, and people received their medicines as prescribed. Evidence was available to show learning from incidents.

Staff felt listened to and supported and involved in the running of the service, one said, 'It's a lovely home to work in.' The registered manager praised the staff for their dedication.

Sufficient numbers of care staff were available to meet people's needs and to spend time with people in conversation and social activities. Per 2018 comprehensive inspection: regular staff team some who had worked at the service for many years.

Per 2018 comprehensive inspection: Staff had completed safeguarding training. New staff completed the Care Certificate. Staff were supported and received regular supervision and team meetings.

The registered manager said they had an open-door policy for people, relatives and staff, which they felt gave them a better relationship with people. Staff felt listened to and supported.

Per 2018 comprehensive inspection: People took part in a range of activities and said how much they enjoyed the activity coordinator sessions. Some external entertainers visited the service and staff also arranged everyday activities.